Shipping puzzles overseas

It has been about 10 months since we started our online shop. Time flew by so fast.

When we just opened our online shop, some people who saw our postage might have thought that shipping costs were expensive. We have noticed that we had mistakenly checked the extra shipping options on the postage settings and it reflected total shipping cost. Juno soon realized the issue and disabled those non-necessary options. We also made a partial refund for the shipping when we realized we overcharged for the postage.

The shipping cost for our online shop is calculated automatically from an Australia Post lookup based on size, weight of shipping box and weight of products in the customer's cart and shipping destination.

As you know, we also have a shop on eBay and we are selling our puzzles there. When we sell puzzles on eBay we have to pay commission fees to eBay. So, we have decided that we will give a discount for the shipping cost for our online shop. The discount is cheaper than paying a commission to eBay. Now our overseas customers have the following discounts for shipping.

• International Express - A$5.00 discount from Australia Post amount
• International Standard - A$5.00 discount from Australia Post amount

There is also another change on the shipping for our online shop.
We realized that many of our customers chose the Economy Air option when they ordered our puzzles on our eBay shop. We enabled that option on our online shop as well. The option is available unless the total weight (puzzles and box) doesn't exceed 2 kg or 4.40 lbs.

Economy Air is the cheapest option on our online shop but the parcel is NOT trackable, unlike International Express and International Standard. Then it is harder to estimate where the parcel is and when it will be delivered. We therefore do recommend you choose trackable shipping options.

We are looking forward to your visit to our online shop.

Yukari